Non-Discrimination Policy
Healthcare for everyone, without exception.
Section 1557 of the Affordable Care Act Compliance Notice
Helix BioMedical complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Helix BioMedical does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Our Faith-Based Commitment to All People
As a 508(c)(1)(a) faith-based healthcare ministry, we believe that every person is created with inherent dignity and worth. Our mission is to provide compassionate, high-quality healthcare to all individuals, regardless of their background, beliefs, or circumstances.
We serve everyone who comes to us in need, reflecting our core values of love, compassion, and service to all humanity.
What We Provide
Free Language Services
Helix BioMedical provides free aids and services to people with disabilities and those who need language assistance:
For People with Disabilities
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats)
- TTY/TDD services
- Wheelchair accessible facilities
- Assistive listening devices
For Non-English Speakers
- Qualified interpreters
- Information written in other languages
- Telephone interpretation services
- Translated vital documents
- Bilingual staff assistance
If you need these services, please contact our Patient Services department at (725) 287-7791.
Language Assistance Services
ATTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you. Call (725) 287-7791.
Spanish
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.
Chinese
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。
Vietnamese
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn.
Korean
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.
Tagalog
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad.
Russian
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.
Arabic
ملحوظة: إذا كنت تتحدث اللغة العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.
Japanese
注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。
Protected Classes Under Federal Law
In accordance with Section 1557 of the Affordable Care Act and other applicable federal and state laws, we do not discriminate against any person on the basis of:
Filing a Grievance
If you believe that Helix BioMedical has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Our Civil Rights Coordinator
Name: Civil Rights Coordinator
Address: 2400 S Jones Blvd, Las Vegas, NV 89146
Phone: (725) 287-7791
TTY: 711
Fax: (702) 555-0101
Email: [email protected]
How to File
You can file a grievance in person, by mail, fax, or email. If you need help filing a grievance, our Civil Rights Coordinator is available to assist you.
Grievance forms are available at all our locations and on our website.
File with the Office for Civil Rights
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
Online: OCR Complaint Portal
Mail: U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019 | TDD: 1-800-537-7697
Complaint forms are available at www.hhs.gov/ocr/complaints/index.html
Questions or Assistance?
We are here to help. Contact us for any questions about our non-discrimination policy or to request assistance.
Phone
(725) 287-7791